Apatsa Mulimba

Malawi Mid-LevelFull-time

IT Infrastructure and Support professional with 5+ years of hands-on experience installing, maintaining and troubleshooting enterprise IT infrastructure, computer hardware, endpoints, LAN/WAN, VPN, Active Directory, Microsoft 365, Azure and VoIP systems across government and institutional environments in Malawi. Experienced in L1/L2 service desk support, incident and ticket management, IT asset records, technical documentation, user support and telecommunications coordination.Strong background supporting users across multiple locations and maintaining reliable IT services.

Skills

Hardware & Endpoints: Desktop computers, laptops, printers, scanners, peripherals, mobile devices and endpoint troubleshooting Operating Systems: Windows 10/11; Windows Server fundamentals Networking: TCP/IP, DNS, DHCP, LAN, WAN, VPN, VLAN, NAT, MPLS and network topology Microsoft Technologies: Active Directory, Azure Active Directory, Microsoft 365, Azure, Group Policy and Microsoft Office Voice & Communications: 3CX VoIP, SIP, telecommunications support and vendor coordination Service Desk: Jira Service Desk, incident management, ticket routing, SLA-based support, escalation and problem resolution Security: User access controls, account administration, endpoint security, basic cybersecurity practices and security monitoring Documentation & Administration: Technical documentation, IT asset records, inventories, user records and troubleshooting procedure

Experience

IT Support Specialist

Malawi Enterprise Development fund • 2024-01-01 - 2026-01-01

IT Officer

Accountant General department Malawi • 2023-01-01 - 2024-01-01

Data warehousing developer

Partners in health • 2021-01-01 - 2021-01-01

Education

Bachelor of science in Information and Communication Technology

Malawi School of Government • 2018-01-01 - 2022-01-01

Diploma in Business Information Technology

National College of information Technology • 2013-01-01 - 2016-01-01