patiencexhosa

Lilongwe, MalawiMid-LevelFull-time

with a BSc in Information Technology and 6+ years of experience across technical support, ICT administration, web development, software testing, and customer service. Delivered enterprise helpdesk support at a major ISP, served as a designated UX/UI tester for a regional digital platform, administered Windows Server and Microsoft 365 environments at a government ministry, and built and deployed live web applications using PHP, Laravel, and MySQL, including an official government website. Currently self-studying ISO 27001 and ISO 42001. Based in Lilongwe, Malawi. Open to ICT, web development, technical support, testing, and data roles.

Skills

Web DesignWeb DevelopmentComputer SecurityComputer NetworkingOperating Systems

Experience

ICT Officer

Ministry of Agriculture, Irrigation and Water Development • 2025-01-01 - 2026-01-01

L1 Customer Support Agent

betPawa Malawi • 2022-01-01 - 2025-01-01

Tech and Customer Support Agent

Globe Internet Limited • 2019-01-01 - 2022-01-01

Education

BSc in Information Technology

Blantyre International University • 2015-01-01 - 2019-01-01