IT Consultant

JOB DESCRIPTION The IT Consultant is responsible for providing technical support, maintaining the company’s IT infrastructure, and ensuring the efficient and reliable operation of all hardware, software, internet, server, network, and email systems. This role involves diagnosing and resolving technical issues, managing server and email hosting services, recommending suitable hardware and software solutions, and advising management on IT improvements and technology investments. The consultant will be engaged on an as-needed basis and must be available to provide remote support and attend the company’s premises whenever physical intervention is required. ROLES AND RESPONSIBILITIES Hardware and Software Support ▪ Diagnose and resolve hardware issues affecting computers, laptops, printers, scanners, and other IT equipment. ▪ Install, configure, maintain, and troubleshoot operating systems, business applications, and other software. ▪ Perform routine maintenance, updates, and upgrades to ensure optimal performance of IT equipment and software. ▪ Recommend suitable hardware and software solutions based on the company’s operational requirements and budget. ▪ Advise management on hardware replacements, software upgrades, licensing, and technology purchases. Internet and Network Management ▪ Monitor and troubleshoot internet connectivity, Wi-Fi, and local area network (LAN) issues. ▪ Maintain and troubleshoot routers, switches, network cables, and other networking equipment. ▪ Liaise with internet service providers to resolve connectivity problems and service interruptions. Server and IT Infrastructure Management ▪ Maintain, monitor, and troubleshoot the company’s servers and related IT infrastructure. ▪ Manage server performance, storage capacity, user accounts, access permissions, and shared network resources. ▪ Ensure regular data backups are performed and verify that backup and recovery procedures are functioning effectively. ▪ Diagnose and resolve server-related issues affecting access to company systems, files, and applications. ▪ Recommend server upgrades, cloud-based solutions, and other infrastructure improvements where necessary. Email Hosting and Management ▪ Manage and troubleshoot the company’s hosted email services, business email accounts, and associated configurations. ▪ Set up new email accounts and configure email access on computers, mobile devices, and other authorised equipment. ▪ Resolve email delivery failures, spam issues, mailbox errors, and email synchronisation problems. ▪ Monitor email domain registration, hosting services, renewals, and related technical requirements. ▪ Recommend reliable email hosting solutions and implement appropriate measures to protect business email accounts against unauthorised access and cyber threats. IT Security and Data Protection ▪ Ensure that computers, servers, networks, and email systems have appropriate security measures in place. ▪ Install, configure, and maintain antivirus software and other relevant security applications. ▪ Monitor system access and advise management on password management, user permissions, and cybersecurity risks. ▪ Maintain and review data backup procedures to minimise the risk of data loss. ▪ Assist with the investigation and resolution of IT security incidents and implement measures to prevent recurrence.