Front Office Supervisor

The successful candidate will oversee front desk operations, reservations, guest relations and the coordination of reception and housekeeping activities to ensure a seamless and welcoming guest experience. Key Responsibilities: Supervise daily front office operations and ensure professional guest service. Oversee guest check-in and check-out procedures, room allocations and guest registration. Manage reservations, telephone enquiries, email correspondence and booking requests. Ensure accurate guest billing, invoicing and payment processing. Coordinate with housekeeping to ensure that rooms are cleaned, inspected and ready for arriving guests. Monitor room availability, occupancy levels, arrivals, departures and room status. Handle guest complaints and resolve service issues professionally. Train, supervise and evaluate reception staff. Ensure that guest information, reservation records and front office documentation are maintained accurately. Support the management of online travel agency platforms and other reservation channels. Prepare front office reports, including occupancy summary reports. Maintain guest confidentiality and ensure the security of guest information. Coordinate with the GENERAL MANAGER on service improvements and operational matters. Assist with guest feedback collection, repeat bookings and promotional activities.