Malawi Case Investigation Senior Coordinator

About the Role: Lead our case investigation team. We are seeking an expert to manage audit execution, drive fraud prevention, and improve internal controls. You'll own a critical role in safeguarding program integrity and supporting our mission for farmers. Responsibilities: - Lead and Develop the Team: Manage a team of 4–5 audit officers, conducting regular check-ins, performance reviews, and targeted professional development to keep morale and performance high. - Oversee Audit Operations: Build the yearly risk-based audit plan, manage weekly team bandwidth, and prioritize urgent ad-hoc fraud or harassment investigation requests. - Ensure High Quality: Conduct weekly quality checks on reports, shadow field investigations, and provide on-the-ground coaching to close delivery gaps. - Drive Investigations & Controls: Safeguard the program by investigating staff and farmer fraud, client harassment, and "ghost farmers," while constantly tightening internal control frameworks. - Collaborate & Troubleshoot: Partner with HR on cash recovery, support Global Legal teams on high-level investigations, and collaborate with Field Operations on anti-fraud campaigns. - Manage Data & Reporting: Consolidate monthly audit reports for stakeholders, maintain country and global trackers, and populate the Global Client Protection Heatmap. - Shape the Future Framework: Work hand-in-hand with the Business Operations Lead to transition the team from traditional repayment audits into a pure case investigation unit. Career Growth and Development We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career. Benefits: Health insurance, Paid time off Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made. One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address. Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.