General Manager

The successful candidate will provide overall operational leadership, coordinate all hotel departments and ensure that the establishment operates profitably while maintaining high standards of service delivery. Key Responsibilities: Oversee the day-to-day operations of all hotel departments, ensuring smooth and efficient service delivery. Establish, implement and monitor Standard Operating Procedures (SOPs) across all departments. Recruit, supervise, train and evaluate employees to maintain high performance and professional standards. Monitor hotel revenue, occupancy, expenditure, operating costs and overall financial performance. Develop and implement strategies to increase bookings, improve guest satisfaction and grow revenue. Supervise the FOOD AND BEVERAGE SUPERVISOR, Front Office Supervisor and Stores and Procurement Clerk. Ensure effective coordination between reception, housekeeping, kitchen, restaurant, bar and other operational functions. Monitor guest feedback, resolve significant complaints and ensure consistent service quality. Oversee purchasing arrangements, supplier relationships and the efficient use of hotel resources. Coordinate reservations, online booking platforms, promotional activities and marketing initiatives. Ensure compliance with applicable employment, health, safety, hygiene and hospitality regulations. Prepare daily, weekly and monthly operational reports for the Managing Director. Identify opportunities to improve profitability, control costs and expand the hotel’s market presence.